Due to unexpected high volume of food samples, we are experiencing delays in turnaround within our micro laboratory. We have introduced additional resource to minimise the significant impact this may have on your business. We appreciate your patience whilst we work through this. We will endeavour to keep you up to date with our progress. Please bear with us, we apologise for any inconvenience this may be causing. (updated 02/01/20)
IMPORTANT WATER METHOD UPDATE ......... (23/09/2019)
Update re Deviating Samples
It was recently identified during an audit that our deviating sample process had some areas for improvement. As this is a fundamental requirement of our UKAS accredited methods we have been working to put in place steps to update our protocol.
As of 1st October 2019 our new process will come into full effect. This will require all samples to be submitted with a time and date of sampling to ensure that the sample is processed within the correct timeframe.
Please not that
1/ Failure to supply a time with the submitted sample will result in the sample time being allocated as 12am on the date of sampling.
2/ Failure to submit a date of sample will automatically make the sample deviating.
Water samples are given strict timelines to ensure that the sample at point of analysis, is fully representative of the water system from which it is taken. Therefore providing the correct date and time of sampling is critical to ensuring that the results Intertek provide you with are as accurate as possible.
Legionella samples 48 hours from time of sampling
Bacteriological samples 24 hours from time of sampling
Prior to the 1st October we will be issuing updated sample submission sheets that can be used as either hard copy or in excel format to help you in the transition to the update
IMPORTANT UPDATE ......... (02/09/2019)
I would like to inform our customers that the following methods will be classed as ‘in house’ on our schedule of accreditation:
M015 Bacillus Cereus
M034 Listeria Detection (Cultural method)
M038 Campylobacter Spp
These methods are fully validated and accepted by UKAS. We still maintain accreditation for these methods and our accreditation status remains unchanged.
We continue to review any revised ISO standards and endeavor to include any changes, if these are required, to our existing methodology.
If you have any questions or concerns, please do not hesitate to contact the laboratory via email@example.com
Nutritional Analysis Turnaround
Any samples that require a turn around time of less than 5 days need to be agreed with the lab before submission. This will ensure that samples can be processed with priority upon arrival at the lab and results can be delivered on time. Saturday & Sundays are not classed as working days in the Nutritional/Allergen lab so please consider this when selecting your turnaround.
Notifying Us Of Incorrect Submissions
If you notice you have made an error following submission of samples via NetPortal, and re-register samples correctly, please notify the laboratory as soon as possible so that duplicated batches can be cancelled. This is important to avoid multiple/incorrect batches.
Please e-mail firstname.lastname@example.org and email@example.com with full details (i.e. the NetPortal reference, type and time of submission etc.) for the samples requiring cancellation.
Separation of Samples & Sample Labelling
Please ensure that when submitting products for both Micro and Chemistry, separate samples are given and the box/bag clearly states what department they are to be directed to. This will ensure that samples are registered, received and tested as efficiently as possible. Please also make sure that each package/bottle has your company name (and/or client code) written on the outside.
Water & Swab Submissions
The maximum timeframe between sampling and testing of water and environmental samples (swabs and airplates) taken for microbiological analysis is part of the regulatory requirements. Both ISO18593:2018 and The Microbiology of Drinking Water (Part 2) state that testing should commence as early as is practicable, but in any event within 24 hours of sampling.
In order to ensure that we are compliant with the regulations, all water and environmental samples submitted for analysis must include a date and time of sampling. This information will then be recorded against the sample details and be available on an approved completed report.
Should samples be submitted without a sampling date / time they will be considered as deviating from the procedure and will, therefore, fall outside the current scope of UKAS accreditation.