You can find our updated Terms & Conditions under the Admin section.
Please refrain from simply using a number/batch code as a sample decription. We require a clear indication of sample types to ensure that correct methods are chosen based on the sample matrix.
Separation of Samples & Sample labelling
Please ensure that when submitting products for both Micro and Chemistry, separate samples are given and the box/bag clearly states what department they are to be directed to This will ensure that samples are registered, received and tested as efficiently as possible. Please also make sure that each package has your customer name written on the outside.
Nutritional analysis turnaround
Any samples that require a turn around time of less than 5 days need to be agreed with the lab before submission. This will ensure that samples can be processed with priority upon arrival at the lab and results can be delivered on time.