Subcontracted Test Turnaround Times
All subcontracted tests (marked with #*) have a turnaround time of 10-20 days unless specifically requested or arranged with our Customer Service Team.
Nutritional Analysis Turnaround
Any samples that require a turn around time of less than 5 days need to be agreed with the lab before submission. This will ensure that samples can be processed with priority upon arrival at the lab and results can be delivered on time. Please note that Saturday & Sundays are not classed as working days in the Nutritional/Allergen lab so please consider this when selecting your turnaround.
Notifying Us Of Incorrect Submissions
If you notice you have made an error following submission of samples via NetPortal, and re-register samples correctly, please notify the laboratory as soon as possible so that duplicated batches can be cancelled. This is important to avoid multiple/incorrect batches.
Please e-mail email@example.com and firstname.lastname@example.org with full details (i.e. the NetPortal reference, type and time of submission etc.) for the samples requiring cancellation.
Water & Swab Submissions
The maximum timeframe between sampling and testing of water and environmental samples (swabs and airplates) taken for microbiological analysis is part of the regulatory requirements. Both ISO18593:2018 and The Microbiology of Drinking Water (Part 2) state that testing should commence as early as is practicable, but in any event within 24 hours of sampling.
In order to ensure that we are compliant with the regulations, all water and environmental samples submitted for analysis must include a date and time of sampling. This information will then be recorded against the sample details and be available on an approved completed report.
Should samples be submitted without a sampling date / time they will be considered as deviating from the procedure and will, therefore, fall outside the current scope of UKAS accreditation.
Separation of Samples & Sample labelling