Important Reminder – Sample Segregation Requirements

When submitting samples for multiple departments (e.g., Microbiology, Chemistry, Waters), please ensure the following:

• Package samples for each department separately—in individual bags or boxes.

• Clearly label the outer packaging with both the intended department and the customer name.

• Ensure each sample is individually labelled with the customer name as well.

Please note: Samples cannot be shared between departments due to Microbiology and Chemistry labs being located at separate locations. Therefore, a separate sample is required for each department.

New allergen podcast and e-book

The increasingly complex arena of allergen risk management remains a key challenge for an industry that’s under unprecedented pressure. That’s why we’ve launched a new podcast series all about allergens.  Listen to the first here: Managing Allergen Risks: Innovation and Regulation in a Global Food System.

To influence the topics covered in the rest of the podcast series please complete our 60-second allergen survey here: Allergens Survey April 2025.

You can also download our newly updated e-book “Food allergens: A guide to testing and labelling” here: https://www.intertek.com/form/food-allergens-ebook.

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STEC - preventing and testing for this virulent E. coli variant

If you missed our webinar in February you can watch it here and learn from Yvonne Wood, our UK Microbiology Technical Manager, about:  

* Sources of STEC and how infection is contracted

* Symptoms and complications of STEC infection

* Laboratory testing for STEC

* Other significant non O157 STEC's

* Preventing infection in the home

Important Notice Regarding Sample Submissions

If you are submitting a sample that may be hazardous, toxic, flammable, reactive, or otherwise dangerous, please notify us in advance. This allows us to take the necessary precautions to ensure the safety of our team and proper handling of your sample. Failure to disclose this information may result in delays or refusal of the sample.

Consumable orders

This is a kindly reminder that we require a minimum of 72 hours’ notice for consumable orders. This allows us to ensure that we have sufficient stock available and allows ample time for us to prepare and dispatch the items to you. We understand that sometimes things can get busy and deadlines can slip our minds, so we just wanted to send you a friendly reminder to help avoid any inconvenience or delays in receiving your order. Thank you for your understanding and cooperation. We greatly appreciate your business and look forward to serving you.