2024 overview and looking forward to 2025
Please see information from Intertek Food UK regarding developments in the past year, and looking forward to 2025 - 2024 overview, looking forward to 2025
Supply issue with TS15-C Jumbo Swabs - 4/11/2024
Please be aware that we are currently unable to supply TS15-C Jumbo swabs due to a manufacturing issue. We have made attempts to source alternatives, and seek out other suppliers, but unfortunately, there are no suitable substitutes available. Additionally, we have contacted the manufacturer directly, but they have been unable to provide a timeline for when production will resume. The item is delayed until mid-late January 2025 next year. We apologise for any inconvenience this may cause and will keep you updated as we receive more information. Thank you for your understanding and patience. Consumable orders This is a kindly reminder that we require a minimum of 72 hours notice for consumable orders. This allows us to ensure that we have sufficient stock available and allows ample time for us to prepare and dispatch the items to you. We understand that sometimes things can get busy and deadlines can slip our minds, so we just wanted to send you a friendly reminder to help avoid any inconvenience or delays in receiving your order. Thank you for your understanding and cooperation. We greatly appreciate your business and look forward to serving you. Sample Collection Cut-Off time Just a polite reminder that the cut off time for arranging sample collections is 12noon, the working day prior to required date. Collections requested after this time will not be able to be accommodated and will instead be scheduled for the next available day.
This is necessary in order to ensure that we can better accommodate client needs – to allow us to time to plan routes more efficiently, ensure collections can be scheduled more closely to expected times unaffected by additional collections requested later in the day, ensure samples can be returned to the laboratory as soon as feasible (thus allowing results to be made available as soon as possible) as well as ensuring Intertek’s commitments to sustainability as a business can be met by allowing routes to be more optimally planned.
We are committed to ensuring we can continue to offer the flexibility of next-day collections to meet your requirements as a customer, whilst keep associated testing arrangements, turnaround times and costs competitive for all.
Thank you in advance
NB Registration of sample via Netportal does not automatically arrange a sample collection, this needs to be booked via our Customer Service team.
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